FAQS
We are selling our artwork and other things we designed, mostly for fun and our desperate need for external validation.
We are careful to source ethical, high quality product and have marked everything up just enough for pocket money! We do this stuff for you guys, ego and our Weedicine.
We hope you like this stuff we made, if you don't it will in no way devastate our already fragile mental health. We are already at rock bottom! *\(^u^)/*
All our AU, UK & US custom made orders are usually ready to be posted in just 48hrs! Each product lists its own origin and production and delivery time estimates for your convenience.
Because our product is produced and sent from all over the world, along with stuff we hand make here in Australia, the production and delivery times vary per product. We try to provide production and delivery advice on each products information page. Standard Production and Shipping Time is 6-26 days depending on where you are in the world.
If your items happened to be damaged or faulty we will replace them! We do everything we can to get our product to you safely, but the devil works weekends and sometimes he gets away with a little package menacing! Please contact us via our contact page with your order number and photos of the damaged or faulty product.
We appreciate your understanding and support as artists and small business owners who are trying super hard!
Please see our Terms and Conditions for full details regarding Returns and Replacement Items.
PRODUCTION
Most of our Art and Products are handmade to order, to the highest quality. Production times vary according to each product and we try to include those details for each item on the product page.
Please note that production days do not include weekends or public holidays as production days.
All our products currently are produced within 2 - 7.
DELIVERY
The Standard Delivery time worldwide is 4 - 6 Days, but in some areas it can take up to 26 days. Please see Delivery Advice on the product information when purchasing your items.
Please note that postal delays in your own geographical location may affect delivery time estimates.
All orders are able to be tracked by email or text updates, or via the shop.app.
We generally ship with FedEx, DHL, TNT or similar service as our default delivery option. We use services that are reliable and provide package tracking.
Shipping is calculated at the checkout. The location of the supplier and destination determines the speed of delivery, and so we try to provide general delivery estimates for every item on its product page.
For some of our products we are required to send them by Australia Post. This will also be noted in the products information. During Covid-19 there have been unavoidable delays in some parts of the world. Please visit page regarding International Delivery Times for items being shipped outside Australia, by Australia Post. https://auspost.com.au/service-updates/international-delivery-updates
CUSTOMS TAX/FEES
Please be aware that your 777 thirteen order may be subject to custom tax in your geographical location. You the recipient may incur additional charges that are out of our control. This could be non-reclaimable custom tax as well as administration fees.
For outside Australia and any non-EU country, we'd advise checking their specific customs on import duty. For orders shipped to the UK & EU, no custom fee apply. In Australia imports over $1000 can be subject to import tax in some cases.
UNUSUAL DELAYS
Weather, Holidays, and unusually high demand on your geographical postal service, can in those circumstances, sometimes cause delays on deliveries. We do our absolute best to keep you informed on anticipated delays, but unfortunately we cannot account for all delays worldwide and we appreciate your patience and understanding in those circumstances.
When there are adverse weather conditions, deliveries to some parts of the country can be affected.
Public Holidays and Holiday Seasons can increase the expected wait time for delivery due to high demand on postal and delivery services during those periods, and also due to holiday closures.
Covid-19 has affected Delivery in different geographical locations at varying levels. But some delays have been experienced in some locations due to high demand on the postal and delivery services during this time.
PRIVACY POLICY INFORMATION
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.